CONSUMER ALERTS

Protect Yourself From Rogue Movers
Infographic courtesy of Cassidy's Transport and Storage (Ottawa, ON)

Consumer Beware List: Ontario Ministry of Government & Consumer Services 

ALERT Mover Brand Hijackings: Brand hijackings are on the rise. Rogue movers are putting reputable moving company brand names in their online listings and ads. Always verify a mover's stated affiliations before you hire them. Read CAM's press release Canadian Association of Movers Warns Public about Brand Hijackings (PDF 24Jan2017). Some examples follow.

Two Men and a Truck in the Kitchener/Waterloo area as advertised on Kijiji is not TWO MEN AND A TRUCK®.

Two Men Trucks Moving Company – Toronto, ON (note: this is not TWO MEN AND A TRUCK®). Please see the attached PDF.

 

The following companies have implied a relationship with the Canadian Association of Movers, either by displaying the CAM/ACD logo on their websites or by suggesting that they are CAM members or CAM-certified. These companies are NOT CAM members and we recommend that you carefully check their claims.

Ferguson Moving & Storage - Vancouver, BC.

CTV News/Atlantic N.B. families finally reunited with belongings after moving nightmare (June 12, 2017). Two families hired Green Moving and Storage to move their stuff from Alberta. They say they were grossly overcharged and that the mover demanded payment before releasing their goods. CAM member Premiere Van Lines (Fredericton) provided their truck free of charge to move the goods. Charges are pending against Green Moving.

CBC News/Edmonton Moving company worker charged in scheme to extort Alberta families: police (May 31, 2017). The Toronto-based companies involved go by the names of Green Moving, Ryder Moving, Landmark Van Lines and Capital Moving Services. More on this story...CP24Now Movers held peoples' goods hostage: police (May 31, 2017)

CBC News/Nova Scotia re Nationwide Vanlines (Mississauga, ON) Movers charge Mahone Bay couple 3 times estimated cost (May 15, 2017). FOLLOW-UP FROM THE CISZEK FAMILY (May 30, 2017): "We hired Nationwide VanLines for a big cross country move from Virginia to Nova Scotia and had the worst experience to the point that they told us they will not deliver our things and stopped replying to our calls. In desperation someone referred me to Jim Carney from the Canadian Association of Movers and he was extremely helpful and gave me all the numbers and people I should contact. Without his help We would have been lost. Not sure we would have ever got our belongings back. It ended well but only because of the help from the Canadian Association of Movers."

IT Business Net Long distance movers warn against lowball moving quotes (March 21, 2017).

CBC News/Manitoba Belongings held 'hostage': Man pays 2 moving companies to get stuff to new home (February 28, 2017). More in the story involving Canadian (aka Coronation) Van Lines.

CBC News/Canada MARKETPLACE | Moving bill shock leaves B.C. family scrambling to get their stuff (January 13, 2017). The mover named is Atlantic Van Lines which is linked with Kingsway Van Lines, Armour Van Lines, Trillium Moving and Storage and Troy Transportation. View the MARKETPLACE episode "Moving company nightmares: Can you trust your mover?" (Q&A: CBC's David Common and Jim Carney, board member of the Canadian Association of Movers respond to your questions about moving bill surprises).

Calgary Herald No Christmas delivery for former Calgary woman whose worldly possessions remain in limbo (December 19, 2016)

Consumer Protection BC has fined Canadian Van Lines $7,500 for engaging in "deceptive acts or practices". Read/view these: CTV News/Edmonton Alberta couple says they were duped by moving company, lost thousands. (December 2016) Here's a press release issued by Consumer Protection BC. (pdf) (December 2016)

Consumer warns about searching for moving companies on Kijiji. Read this. CBC News/Toronto Oshawa police constable offers helping hand to scam victim (November 2016)

Make sure you check out your mover before you pay them money! View this. Global News The risks of using a moving company (September 2016) (video)

CBC News/Nova Scotia: 2 1/2 month wait for moving company to deliver furniture frustrates Bedford woman (Toronto-based Green Moving has a grade of F from the Better Business Bureau) (September 2016)

CBC News/British Columbia: Better Business Bureau warns of moving company scams (Watchdog gives Canadian Van Lines an F rating because of numerous complaints) (July 2016)

CBC News/Toronto: Mississauga woman claims footage shows moving company damaged her belongings The mover named is Canadian Moving Systems. (September 2015)

Windsor Star: Windsor family waits and wonders where its household went missing The mover named is Canadian Van Lines. (September 2015)

MetroNews.ca reports on iMove Canada: "Toronto’s ‘worst movers ever’ allegedly fail to deliver, return calls or reimburse" (February 2015)

Public Safety Alert from Toronto Police Service about Moving-Company Scams (pdf)

CBC News reports on police probe of Mega Moving after couple's belongings disappear (video). CAM director Jim Carney comments on the situation. Audio Report The goods get delivered (video).

CBC Marketplace follows Husky Movers moving a consumer’s household goods and overcharging. CAM director Jim Carney provides expert commentary.

Toronto Police Public Safety Alert
Fraudulent Moving Companies, May 20, 2010 (pdf)