Protect Yourself From Rogue Movers
Consumer Beware List: Ontario Ministry of Government & Consumer Services
ALERT Mover Brand Hijackings: Brand hijackings are on the rise. Rogue movers are putting reputable company brand names in their online listings and ads. Always verify a mover's stated affiliations before you hire them. Read CAM's press release Canadian Association of Movers Warns Public about Brand Hijackings (PDF 24Jan2017). Some warnings follow.
The following companies have implied a relationship with the Canadian Association of Movers, either by displaying the CAM/ACD logo on their websites or by suggesting that they are CAM members or CAM-certified. These companies are NOT CAM members and we recommend that you carefully check their claims.
NONE TO REPORT
CBC News/Newfoundland & Labrador CBC Investigates/Red flags and 'rogue' movers: what to watch out for in the unregulated moving industry. Advocates warn consumers to do their research to protect themselves and their possessions. (December 14, 2017)
CTV News/Toronto Moving company owners facing charges after raid (October 24, 2017). The owners of Green Moving and Storage, Landmark Van Lines and Ryder Moving in Scarborough, ON are facing fraud charges. However there's some good news for victims in Belle River near Windsor, ON. CBC News/Windsor Belle River seniors wait 7 months for belongings, moving company at centre of fraud investigation (November 1, 2017).
CBC News/Edmonton Moving company worker charged in scheme to extort Alberta families: police (May 31, 2017). The Toronto-based companies involved go by the names of Green Moving, Ryder Moving, Landmark Van Lines and Capital Moving Services. More on this story...CP24Now Movers held peoples' goods hostage: police (May 31, 2017)
CBC News/Nova Scotia re Nationwide Vanlines (Mississauga, ON) Movers charge Mahone Bay couple 3 times estimated cost (May 15, 2017). FOLLOW-UP FROM THE CISZEK FAMILY (May 30, 2017): "We hired Nationwide VanLines for a big cross country move from Virginia to Nova Scotia and had the worst experience to the point that they told us they will not deliver our things and stopped replying to our calls. In desperation someone referred me to Jim Carney from the Canadian Association of Movers and he was extremely helpful and gave me all the numbers and people I should contact. Without his help We would have been lost. Not sure we would have ever got our belongings back. It ended well but only because of the help from the Canadian Association of Movers."
IT Business Net Long distance movers warn against lowball moving quotes (March 21, 2017).
CBC News/Manitoba Belongings held 'hostage': Man pays 2 moving companies to get stuff to new home (February 28, 2017). More in the story involving Canadian (aka Coronation) Van Lines.
CBC News/Canada MARKETPLACE | Moving bill shock leaves B.C. family scrambling to get their stuff (January 13, 2017). The mover named is Atlantic Van Lines which is linked with Kingsway Van Lines, Armour Van Lines, Trillium Moving and Storage and Troy Transportation. View the MARKETPLACE episode "Moving company nightmares: Can you trust your mover?" (Q&A: CBC's David Common and Jim Carney, board member of the Canadian Association of Movers respond to your questions about moving bill surprises).
Calgary Herald No Christmas delivery for former Calgary woman whose worldly possessions remain in limbo (December 19, 2016)
Consumer Protection BC has fined Canadian Van Lines $7,500 for engaging in "deceptive acts or practices". Read/view these: CTV News/Edmonton Alberta couple says they were duped by moving company, lost thousands. (December 2016) Here's a press release issued by Consumer Protection BC. (pdf) (December 2016)
Consumer warns about searching for moving companies on Kijiji. Read this. CBC News/Toronto Oshawa police constable offers helping hand to scam victim (November 2016)
Make sure you check out your mover before you pay them money! View this. Global News The risks of using a moving company (September 2016) (video)
CBC News/Toronto: Mississauga woman claims footage shows moving company damaged her belongings The mover named is Canadian Moving Systems. (September 2015)
Windsor Star: Windsor family waits and wonders where its household went missing The mover named is Canadian Van Lines. (September 2015)
CBC Marketplace follows Husky Movers moving a consumer’s household goods and overcharging. CAM director Jim Carney provides expert commentary.
Toronto Police Public Safety Alert