CONSUMER ALERTS

Protect Yourself From Rogue Movers
Infographic courtesy of Cassidy's Transport and Storage (Ottawa, ON)

Consumer Beware List: Ontario Ministry of Government & Consumer Services 

ALERT Mover Brand Hijackings: Brand hijackings are on the rise. Rogue movers are putting reputable moving company brand names in their online listings and ads. Always verify a mover's stated affiliations before you hire them. Read CAM's press release Canadian Association of Movers Warns Public about Brand Hijackings (PDF 24Jan2017).

The following companies have implied a relationship with the Canadian Association of Movers, either by displaying the CAM/ACD logo on their websites or by suggesting that they are CAM members. These companies are NOT CAM members and we recommend that you carefully check their claims.

Two Men Trucks Moving Company – Toronto, ON. Please see the attached PDF.

CBC News/Canada MARKETPLACE | Moving bill shock leaves B.C. family scrambling to get their stuff (January 13, 2017). The mover named is Atlantic Van Lines which is linked with Kingsway Van Lines, Armour Van Lines, Trillium Moving and Storage and Troy Transportation. View the MARKETPLACE episode "Moving company nightmares: Can you trust your mover?" (Q&A: CBC's David Common and Jim Carney, board member of the Canadian Association of Movers respond to your questions about moving bill surprises).

Calgary Herald No Christmas delivery for former Calgary woman whose worldly possessions remain in limbo (December 19, 2016)

Consumer Protection BC has fined Canadian Van Lines $7,500 for engaging in "deceptive acts or practices". Read/view these: CTV News/Edmonton Alberta couple says they were duped by moving company, lost thousands. (December 2016) Here's a press release issued by Consumer Protection BC. (pdf) (December 2016)

Consumer warns about searching for moving companies on Kijiji. Read this. CBC News/Toronto Oshawa police constable offers helping hand to scam victim (November 2016)

Make sure you check out your mover before you pay them money! View this. Global News The risks of using a moving company (September 2016) (video)

CBC News/Nova Scotia: 2 1/2 month wait for moving company to deliver furniture frustrates Bedford woman (Toronto-based Green Moving has a grade of F from the Better Business Bureau) (September 2016)

CBC News/British Columbia: Better Business Bureau warns of moving company scams (Watchdog gives Canadian Van Lines an F rating because of numerous complaints) (July 2016)

CBC News/Toronto: Mississauga woman claims footage shows moving company damaged her belongings The mover named is Canadian Moving Systems. (September 2015)

Windsor Star: Windsor family waits and wonders where its household went missing The mover named is Canadian Van Lines. (September 2015)

MetroNews.ca reports on iMove Canada: "Toronto’s ‘worst movers ever’ allegedly fail to deliver, return calls or reimburse" (February 2015)

Public Safety Alert from Toronto Police Service about Moving-Company Scams (pdf)

CBC News reports on police probe of Mega Moving after couple's belongings disappear (video). CAM director Jim Carney comments on the situation. Audio Report The goods get delivered (video).

CBC Marketplace follows Husky Movers moving a consumer’s household goods and overcharging. CAM director Jim Carney provides expert commentary.

Toronto Police Public Safety Alert
Fraudulent Moving Companies, May 20, 2010 (pdf)