The Canadian Association of Movers (CAM) may be able to assist in resolving a problem you are having with a moving company.
CAM members are not rogue movers – they are certified by CAM as reputable, professional moving services. If the mover involved is a CAM member, CAM will act upon the complaint. Following CAM's complaint resolution process, a complaint about a CAM member must be submitted to CAM in writing.
If the mover is NOT a CAM member, CAM will NOT contact the mover, but will recommend some possible options such as contacting:
Let the mover know that you will be contacting these agencies.
Before registering a complaint with CAM, please ensure that you:
After you review your paperwork and talk to the mover, you may then register a complaint regarding a recent move with the CAM. The complaint should be registered by the person whose goods were moved.