AM’s 9th Annual Conference
Promises, Performance and Profit

Monday and Tuesday, November 22–23, 2004

 
Speaker Presentations

Monday, November 22, 2004, 9:00 am
Customer Satisfaction 

Dr. Glenn Marshall
CLS (the Americas) Corp.
25 Woodland Glen Drive,
Guelph, ON N1G 3N2
Tel: 519-836-3792
Fax: 519-341-9741
gmarshal@c-l-s.com

Monday, November 22, 2004, 1:30 pm
The Knowledge Revolution in Purchasing – The more you know, the better you buy 

Rod Sherkin, President
Propurchaser.com Inc.
67 Yonge Street, Suite 1001,
Toronto, ON
Tel: 416-760-8386
Rod.Sherkin@propurchaser.com

Monday, November 22, 2004, 2:30 pm
Update to the Federal Government’s Moving Contract 

Major Katherine Vigneau, Transportation Management 4
Directorate of Logistics Business Management
MGen George R. Pearkes Building, 101 Colonel By Drive
Ottawa, ON K1A 0K2
Tel: 613-995-7167
Fax: 613-995-2287
vigneau.km@forces.gc.ca

Monday, November 22, 2004, 3:30 pm
Workers’ Compensation – Safe Profit and Tuesday at 1:00 pm – Workers’ Compensation Seminar

Greg Sathmary,
Workers’ Compensation Training & Consulting Services
2218 McQuaig Street, Unit A,
Ottawa, ON K1H 7N9
Tel: 613-260-0600
Fax: 613-260-0619
gsathmary@industrialmediation.com

Tuesday, November 23, 2004, 9:00 am
Provincial Governments’ Approach to Consumer Protection 

Christopher Ferguson, Director,
Marketplace Standards and Services Branch
Ontario Ministry of Consumer and Business Services
250 Yonge Street, 32nd Floor,
Toronto, ON M5B 2N5
Tel: 416-326-8598
Chris.Ferguson@cbs.gov.on.ca
   Vishnu Kangalee, Manager, Consumer Services Bureau and Compliance
Ontario Ministry of Consumer and Business Services
250 Yonge Street, 32nd Floor,
Toronto, ON M5G 2N5
Tel: 416-326-8641
Vishnu.Kangalee@cbs.gov.on.ca

Tuesday, November 23, 2004, 10:15 am
Selecting and Financing your Vehicles
 

John T. Murphy, Commercial Truck Sales Manager – Ontario Region
General Motors of Canada Limited
Mail Code: CA1-135-001, 1908 Colonel Sam Drive
Oshawa, ON L1H 8P7
Tel: 905-644-7285
john.t.murphy@gm.com