CAM Mover's Edge, January, 2013

Canadian Government’s Moving Contract

The Interdepartmental Committee’s (IDC) Letter of Interest of December 20, 2012, has raised several significant questions about its methodology and intent. The IDC has convened a meeting of interested parties in Ottawa on January 29.

CAM is interested and has been invited to attend. Ted LeLacheur and John Levi will attend. We need to know your opinions about the LOI prior to attending. Most of the industry’s concerns are pretty obvious stemming primarily from the single-factor pricing model.

Most of you have received some communications about this matter from your van lines. Please let us know what you think CAM should address to improve this process.

CAM’s 2013 Annual Conference

CAM has scheduled its 2013 Annual Conference for Friday to Sunday, October 4 to 6, 2013 in Vancouver. The conference schedule will follow previous models:

  • Friday evening – an informal get-together for attendees.
  • Saturday morning and afternoon – information sessions.
  • Saturday evening – CAM’s 2013 awards dinner (we do need your nominations).
  • Sunday morning – information sessions.
  • Sunday noon – conference closes.

The host hotel will be the River Rock Casino Resort in Richmond. The hotel is served by Vancouver’s main rapid transit line with access from the airport and directly to downtown. And we have negotiated a really good rate.

The International Association of Movers’ conference will follow in downtown Vancouver Monday to Thursday, October 7 to 10, 2013. CAM members will receive the IAM member rate for attending. Information will follow.

Don’t miss the opportunity to attend two great events in one trip and to visit one of the world’s most beautiful cities!

Membership Initiative — 1-2-Free!

IT’S CALLED 1-2-FREE!

CAM needs your help in our recruiting efforts. It’s a new initiative and it’s simple – recruit a new member and get a credit against next year’s membership fee.

  • Recruit one new member (head office – mover, supplier or international) – 20% credit to your membership fee next year
  • Recruit a second new member – another 20% credit
  • Recruit a third new member – your membership next year is free.

The conditions are simple:

  • The mover must not have been a CAM member in the last twelve months.
  • The mover must be approved by CAM’s board of directors.

It’s easy! It’s simple! Help CAM make a difference.

CAM’s New Complaint Resolution Process

CAM’s Marketing & Internet Committee has recommended improvement to CAM’s complaint-handling process – and our Board of Directors has approved it. The process requires that members resolve complaints in a timely fashion. This does not necessarily mean capitulating to unreasonable demands – just doing what you’ve promised by signing CAM’s Code of Ethics – providing “a complaint resolution process for consumers.”

The new procedure will be as follows:

  • Upon receiving a complaint against a CAM member, CAM’s national office will provide details of the consumer complaint to the member involved within one day.
  • As the complaint resolution process referred to in CAM’s Code of Ethics implies a timely response to consumers, CAM asks members to respond to the consumer within 10 days and inform CAM.
  • Members are then asked to drive the complaint process to conclusion as quickly as possible and inform CAM of their progress.
  • At the member’s option or when CAM feels the progress is not being made on resolution (generally 30 to 60 days after the member’s receipt of the complaint from CAM), the complaint will be submitted for recommendations by a committee of CAM’s Board of Directors.

It should also be noted that CAM makes no effort to resolve complaints against non-members. Instead, it records the complaint and refers the consumer to various agencies such as provincial ministries and the Better Business Bureau.

Canadian Federation of Independent Business (CFIB)

Both CAM and CFIB are working on our new relationship. Watch for a communiqué about the benefits shortly.

Movers (Rogues?) on Television

We have received links showing two of our less than reputable colleagues in action. We thought you’d be interested:

Good Morning America airs an FBI sting against rogue movers 

Would you move with these guys? 

IF YOU HAVE NEWS THAT CANADA’S MOVING INDUSTRY SHOULD KNOW ABOUT, please let CAM know and we will include it in upcoming issues of this newsletter.