Movers' Edge, August, 2000

CAM BOARD MEETING

The next CAM Board meeting will be held August 9 or 10 via conference call. The meeting will focus on planning for the golf tournament and the annual conference on November 20 and 21. The Board is keen to review our existing slate of projects in the context of the priorities that you, the members, suggested in our recent survey. The Board will also discuss some new initiatives including CAM’s "desired role in the Internet marketplace" and a research proposal from the Cerno Research Group noted below.

COMPLAINTS

CAM continues to receive several calls per week concerning less-than-desirable moves. Increasingly, CAM is recognized as the unofficial household moving board. For example, in two separate articles in the Toronto Sun, CAM has been referenced as the association to contact if a consumer wants to reduce the chance of an unsatisfactory move. In the article, Executive Director David Long was quoted as follows: "CAM members pride themselves on good service records. I think it’s a good idea to call our association first."

The office normally responds to problems after the fact. The most common complaints are:

  • Damaged or missing goods
  • Prices charged are significantly higher than agreed to
  • Services contracted for were not performed
  • Mover was late, did not show up for pick-up of goods at origin, or had yet to arrive with goods at destination

We take the opportunity to provide the consumer with a checklist of items to ensure stress-free moves in the future.

COMPENSATION AND BENEFITS BENCHMARKING

Last year, a group known as Cerno Research Inc. launched a new compensation and benefits study in cooperation with the Ontario Trucking Association. This group is in consultation with CAM to determine whether there is an opportunity to cover key moving industry issues such as wage rates, benefits packages, employment policies, absenteeism, turnovers and more.

OUR WEB SITE

The commercial announcements page is now on the Website! Please go to the Website — there may be some equipment, service, job opportunity or human resource that may be beneficial to you.

FOURTH ANNUAL GOLF TOURNAMENT
Tuesday, September 19, 2000
Cardinal Golf Club
North of Toronto and east of Highway 400
on Highway 9 between Jane and Keele

CAM’s Annual Golf Tournament will be a "scramble" tournament, best-ball in each foursome, on September 19 at Cardinal Golf and Country Club north of Toronto.

Please organize your foursomes and so that we can register you early. Based on our growing membership and a good "moving" economy, we predict record numbers! And with enough golfers we’ll have a shot-gun start.

Invite your friends, colleagues, employers and customers. The CAM golf tournament is a great way to show your appreciation for a job well done or business received.

Come to the tournament, extend your weekend, see your old friends and enjoy a day of golf.

    Tee-offs from 10:45 to 12:30, Tuesday, September 19, 2000, followed by:

    • Hospitality hour
    • Sports memorabilia silent auction
    • Prizes and excitement
    • Dinner

      Your starting times will be faxed to you.

      Golf tournament (18 holes including cart): $150 per person ($160.50 including GST)
      Dinner only (5:30 p.m.): $70 per person ($74.90 including GST)

      Please make your reservation by fax to CAM at 905.513.1248.
      Make your cheque payable to CAM and send it to CAM by September 12.

      Canadian Association of Movers
      590 Alden Road, Suite 211
      Markham, Ontario L3R 8N2
      Tel: 905.513.1728
      Fax: 905.513.1248