Movers' Edge, August, 2003

CAM’S ANNUAL GOLF TOURNAMENT

CAM’s 7th Annual Golf Tournament will be held on Tuesday, September 16, 2003, at Cardinal Golf Club north of Toronto. Join us for what promises to be a fun time and a great opportunity to see old friends. You can register on our website. For those wanting to sponsor a hole or one of the skills contests (longest drive, closest to the pin, etc.), please contact the CAM office or download the sponsorship form (pdf) from the website.

2003 ANNUAL CONFERENCE

CAM’s 2003 Annual Conference is scheduled for Monday and Tuesday, November 24 and 25, 2003, at the Toronto Airport Marriott Hotel. The conference committee, consisting of Wayne Marshall, Larry Rosenberg and Paul Van Remortel, is busy planning the event. The theme for the conference will be based on providing quality service to the consumer.

CAM’S ACHIEVEMENT AWARDS

CAM will hold its 3rd Annual Awards Dinner in conjunction with the Annual Conference. Awards this year include the Distinguished Service Award, the Founders Award and the Innovators Award. As in past years, we need your nominations for those deserving individuals in the Canadian moving community. The criteria for each award and the nomination form are on the website.

SUPPLIER COMMITTEE

A committee of suppliers met on a conference call at the end of July. The objective of the meeting was to ensure that suppliers got value from their membership in CAM. It was generally agreed that future meetings would be held as they provided a unique opportunity for communications. We discussed:

  • Advertising discounts for all members in The Canadian Mover, CAM’s magazine and directory,
  • A new products section on the website
  • A product-search area on the website
  • Supplier participation in the 2003 Annual Conference

BETTER BUSINESS BUREAU

The Better Business Bureau indicated some good news for movers for June 2003. Movers are now the #1 inquiry across Canada with the BBB. Consumers are asking questions and looking for referrals from the BBB to reliable movers. The BBB passes many of these inquiries to CAM and CAM refers the consumer to members in their area. Further, and perhaps as a result of the increase in inquiries, movers have moved to the #5 position in number of complaints from #1 at the end of 2002.

Top 10 List of Consumer Inquiries

  1. Moving and storage
  2. Roofing and guttering contractors
  3. Auto dealers new and used
  4. General contractors
  5. Work-at-home opportunities
  6. Heating and air conditioning contractors
  7. Home renovations
  8. Paving contractors
  9. Landscaping
  10. Window and door installations

Top 10 List of Complaints

  1. Auto dealers new and used
  2. General contractors
  3. Auto repair and services
  4. Mail and catalogue orders
  5. Moving and storage companies
  6. Roofing and guttering contractors
  7. Home renovations
  8. Furniture retail
  9. Telephone/Cellular providers
  10. Health clubs

The BBB reports that the June results show that consumers are seeking information to reduce their risks when spending money and are clearly demonstrating their unhappiness when businesses and services fail to meet their expectations. The inquiry list also demonstrates that consumers are checking businesses for their ethical business practices and reputation before signing a contract.

SAFETY GROUPS PROGRAM

CAM is working with Ontario’s Workplace Safety & Insurance Board to establish a Safety Groups Program for the moving industry. CAM members throughout Ontario have been sent a WSIB flyer and letter soliciting their participation in the program. Additional information is included on the website. Consider joining the program. It could provide you with rebates on your workers compensation costs and give you a safer and healthier workplace.