CAM’S ANNUAL GOLF TOURNAMENT
CAM’s 7th Annual Golf Tournament will be held on Tuesday, September 16, 2003, at Cardinal Golf Club north of Toronto. Join us for what promises to be a fun time and a great opportunity to see old friends. You can register on our website. For those wanting to sponsor a hole or one of the skills contests (longest drive, closest to the pin, etc.), please contact the CAM office or download the sponsorship form (pdf) from the website.
2003 ANNUAL CONFERENCE
CAM’s 2003 Annual Conference is scheduled for Monday and Tuesday, November 24 and 25, 2003, at the Toronto Airport Marriott Hotel. The conference committee, consisting of Wayne Marshall, Larry Rosenberg and Paul Van Remortel, is busy planning the event. The theme for the conference will be based on providing quality service to the consumer.
CAM’S ACHIEVEMENT AWARDS
CAM will hold its 3rd Annual Awards Dinner in conjunction with the Annual Conference. Awards this year include the Distinguished Service Award, the Founders Award and the Innovators Award. As in past years, we need your nominations for those deserving individuals in the Canadian moving community. The criteria for each award and the nomination form are on the website.
A committee of suppliers met on a conference call at the end of July. The objective of the meeting was to ensure that suppliers got value from their membership in CAM. It was generally agreed that future meetings would be held as they provided a unique opportunity for communications. We discussed:
BETTER BUSINESS BUREAU
The Better Business Bureau indicated some good news for movers for June 2003. Movers are now the #1 inquiry across Canada with the BBB. Consumers are asking questions and looking for referrals from the BBB to reliable movers. The BBB passes many of these inquiries to CAM and CAM refers the consumer to members in their area. Further, and perhaps as a result of the increase in inquiries, movers have moved to the #5 position in number of complaints from #1 at the end of 2002.
Top 10 List of Consumer Inquiries
Top 10 List of Complaints
The BBB reports that the June results show that consumers are seeking information to reduce their risks when spending money and are clearly demonstrating their unhappiness when businesses and services fail to meet their expectations. The inquiry list also demonstrates that consumers are checking businesses for their ethical business practices and reputation before signing a contract.
SAFETY GROUPS PROGRAM
CAM is working with Ontario’s Workplace Safety & Insurance Board to establish a Safety Groups Program for the moving industry. CAM members throughout Ontario have been sent a WSIB flyer and letter soliciting their participation in the program. Additional information is included on the website. Consider joining the program. It could provide you with rebates on your workers compensation costs and give you a safer and healthier workplace.