Archive

On June 4, 2018, CAM President, Nancy Irvine, appeared with Campbell Group of Companies on Better Business Bureau Serving Western Ontario radio program "Ask BBB". They discussed various moving questions and the importance of finding a trusted, reliable mover before you sign on the dotted line.

The Canadian Association of Movers received a complaint about Torex Moving. Based on the information we received, the invoicing, prior to delivery to the consumer, was substantially higher than the verbal contract. We strongly suggest that if you are planning to use this company, or any moving company, that you first obtain a written estimate that shows the full amount you’ll have to pay and itemizes all charges from pick-up to delivery. The preparation of a written estimate is a standard under the Government of Canada’s Good Practice Guidelines for Canadian Movers. (March 28, 2018).

This is a story out of Oregon. Central Oregon's KTVZ News Channel 21 Bend man loses $6,000 to unlicensed Alaska movers. (February 28, 2018).

Here's another terrible story of a young woman who has trouble with her mover. Iceberg Logistics is not a CAM member. CTV/Atlantic N.S. woman left with nothing after moving company fails to show up. (February 8, 2018).

The Canadian Association of Movers received several unverified complaints about Access Canada Movers. The nature of the recent complaints is that Access Canada is unable to confirm planned delivery or where the customers’ belongings are. Access Canada Movers is not a CAM member. Here's a GlobalNews/Toronto story on the experiences of some of their customers (February 7, 2018).

CityNews (Toronto) Woman says moving company held her belongings hostage until she paid more. The customer used Movers & Logistics Inc. which she found on Kijiji. (January 8, 2018)

The CBC Calgary issued this story about a Calgary mover charged with uttering death threats against clients in Ontario (March, 28, 2018). Make It Home Kingston issued a related story - Family pleads for public help locating belongings hidden by mover (March 28, 2018). The Better Business Bureau for Southern Alberta & East Kootenay and CAM immediately issued a joint press release urging consumers to hire trustworthy moving companies .(pdf) (March 29, 2018). The CBC Calgary published more details the next day: Family says Calgary mover refuses to return belongings after being charged with uttering death threats (March, 29, 2018). CAM followed with a press release about its involvement in helping to restore the goods the consumers.(pdf)(April 9, 2018). Global News/Canada released a follow-up story a day later: Family who moved to Kingston reunited with possessions after mover 'goes rogue' (April 10, 2018).

The Canadian Association of Movers received a complaint about Torex Moving. Based on the information we received, the invoicing, prior to delivery to the consumer, was substantially higher than the verbal contract. We strongly suggest that if you are planning to use this company, or any moving company, that you first obtain a written estimate that shows the full amount you’ll have to pay and itemizes all charges from pick-up to delivery. The preparation of a written estimate is a standard under the Government of Canada’s Good Practice Guidelines for Canadian Movers. (March 28, 2018).

This is a story out of Oregon. Central Oregon's KTVZ News Channel 21 Bend man loses $6,000 to unlicensed Alaska movers. (February 28, 2018).

Here's another terrible story of a young woman who has trouble with her mover. Iceberg Logistics is not a CAM member. CTV/Atlantic N.S. woman left with nothing after moving company fails to show up. (February 8, 2018).

The Canadian Association of Movers received several unverified complaints about Access Canada Movers. The nature of the recent complaints is that Access Canada is unable to confirm planned delivery or where the customers’ belongings are. Access Canada Movers is not a CAM member. Here's a GlobalNews/Toronto story on the experiences of some of their customers (February 7, 2018).

CityNews (Toronto) Woman says moving company held her belongings hostage until she paid more. The customer used Movers & Logistics Inc. which she found on Kijiji. CAM recommends that you always check a mover's credentials with the BBB and with CAM. (January 8, 2018)

CBC News/Newfoundland & Labrador CBC Investigates/Red flags and 'rogue' movers: what to watch out for in the unregulated moving industry. Advocates warn consumers to do their research to protect themselves and their possessions. (December 14, 2017)

CTV News: Moving company owners charged in alleged fraud scheme. The owners of a Toronto moving and storage company are facing charges in an alleged fraud scheme after nearly a dozen customers complained to police (October 25, 2017). CTV News/Toronto: Moving company owners facing charges after raid (October 24, 2017). The owners of Green Moving and Storage, Landmark Van Lines and Ryder Moving in Scarborough, ON are facing fraud charges. However there's some good news for victims in Belle River near Windsor, ON. CBC News/Windsor Belle River seniors wait 7 months for belongings, moving company at centre of fraud investigation (November 1, 2017).

CBC News/Edmonton Moving company worker charged in scheme to extort Alberta families: police (May 31, 2017). The Toronto-based companies involved go by the names of Green Moving, Ryder Moving, Landmark Van Lines and Capital Moving Services. More on this story...CP24Now Movers held peoples' goods hostage: police (May 31, 2017)

CBC News/Nova Scotia re Nationwide Vanlines (Mississauga, ON) Movers charge Mahone Bay couple 3 times estimated cost (May 15, 2017). FOLLOW-UP FROM THE CISZEK FAMILY (May 30, 2017): "We hired Nationwide VanLines for a big cross country move from Virginia to Nova Scotia and had the worst experience to the point that they told us they will not deliver our things and stopped replying to our calls. In desperation someone referred me to Jim Carney from the Canadian Association of Movers and he was extremely helpful and gave me all the numbers and people I should contact. Without his help We would have been lost. Not sure we would have ever got our belongings back. It ended well but only because of the help from the Canadian Association of Movers."

IT Business Net Long distance movers warn against lowball moving quotes (March 21, 2017).

CBC News/Manitoba Belongings held 'hostage': Man pays 2 moving companies to get stuff to new home (February 28, 2017). More in the story involving Canadian (aka Coronation) Van Lines.

CBC News/Canada MARKETPLACE | Moving bill shock leaves B.C. family scrambling to get their stuff (January 13, 2017). The mover named is Atlantic Van Lines which is linked with Kingsway Van Lines, Armour Van Lines, Trillium Moving and Storage and Troy Transportation. View the MARKETPLACE episode "Moving company nightmares: Can you trust your mover?" (Q&A: CBC's David Common and Jim Carney, board member of the Canadian Association of Movers respond to your questions about moving bill surprises).

Calgary Herald No Christmas delivery for former Calgary woman whose worldly possessions remain in limbo (December 19, 2016)

Consumer Protection BC has fined Canadian Van Lines $7,500 for engaging in "deceptive acts or practices". Read/view these: CTV News/Edmonton Alberta couple says they were duped by moving company, lost thousands. (December 2016) Here's a press release issued by Consumer Protection BC. (pdf) (December 2016)

Consumer warns about searching for moving companies on Kijiji. Read this. CBC News/Toronto Oshawa police constable offers helping hand to scam victim (November 2016)

Make sure you check out your mover before you pay them money! View this. Global News The risks of using a moving company (September 2016) (video)

CBC News/Nova Scotia: 2 1/2 month wait for moving company to deliver furniture frustrates Bedford woman (Toronto-based Green Moving has a grade of F from the Better Business Bureau) (September 2016)

CBC News/British Columbia: Better Business Bureau warns of moving company scams (Watchdog gives Canadian Van Lines an F rating because of numerous complaints) (July 2016)

CBC News/Toronto: Mississauga woman claims footage shows moving company damaged her belongings The mover named is Canadian Moving Systems. (September 2015)

Windsor Star: Windsor family waits and wonders where its household went missing The mover named is Canadian Van Lines. (September 2015)

MetroNews.ca reports on iMove Canada: "Toronto’s ‘worst movers ever’ allegedly fail to deliver, return calls or reimburse" (February 2015)

Public Safety Alert from Toronto Police Service about Moving-Company Scams (pdf) (March 2014)

CBC News reports on police probe of Mega Moving after couple's belongings disappear (video). CAM director Jim Carney comments on the situation. Audio Report The goods get delivered (video). (March 2014)

Toronto Police Public Safety Alert
Fraudulent Moving Companies (pdf) (March 2010)