CONSUMER ALERTS

Protect Yourself From Rogue Movers
Infographic courtesy of Cassidy's Transport and Storage (Ottawa, ON)

MayIsMovingMonth

Consumer Beware List: Ontario Ministry of Government & Consumer Services 

Universal Moving & Storage Inc. of 506 Turnbridge Road in Mississauga ON L5B 3M3 has been providing fraudulent insurance paperwork to their clients stating that they are currently insured by McLean Hallmark Insurance Group Ltd. McLean Hallmark Insurance Group Ltd. confirms that Universal Moving & Storage is NOT insured by them. Consumers are urged to carefully check this company’s claims.

ALERT Mover Brand Hijackings: Brand hijackings are on the rise. Rogue movers are putting reputable company brand names in their online listings and ads. Always verify a mover's stated affiliations before you hire them. Read CAM's press release Canadian Association of Movers Warns Public about Brand Hijackings (PDF 24Jan2017). Here's an article out of the United States about this same problem (January 12, 2018). Some warnings follow.

Phillips Family Moving & Delivery (Deer Park, NY) is NOT a CAM member. However they are using an old logo of CAM member Phillips Moving & Storage (Toronto, ON), as well as falsely displaying affiliation with North American Van Lines. Phillips Moving & Storage (Toronto, ON) is a reputable and professional company and a long-standing CAM member. Always verify the credentials of your mover before hiring them. NEW

IMPORTANT CONSUMER INFORMATION ANNOUNCEMENT – TWO MEN AND A TRUCK® is a professional moving and storage company operating in Canada from Alberta to Nova Scotia with the exception of the province of Quebec. They are members in good standing with the Canadian Association of Movers. There are organizations that are piggy-backing on the solid reputation of TWO MEN AND A TRUCK® - always verify the credentials of your mover before hiring them.

  • CAM has been advised by a number or unsuspecting consumers that they inadvertently contracted with TWO MEN AND A MOVING TRUCK due to the similarity in names. This company is not associated with TWO MEN AND A TRUCK® nor are they a member of the Canadian Association of Movers.
  • Two Men Trucks Moving Company – Toronto, ON is not TWO MEN AND A TRUCK® which is a reputable CAM member. Please see the attached PDF.
  • The images and logos of TWO MEN AND A TRUCK® and other companies in the Halifax area have been hijacked by Smart Moves (aka Smart Movers & Packers) in their ads on Kijiji. TWO MEN AND A TRUCK® is a reputable CAM member and has no relationship with this other company.
  • A local organization in the Hamilton/Halton, ON area is representing themselves as TWO MEN AND A TRUCK® which is a reputable CAM member. Always verify the credentials of your mover before hiring them.
  • An organization operating in the Toronto area is using the name of the reputable mover TWO MEN AND A TRUCK®. The company in this ad is NOT CAM member TWO MEN AND A TRUCK®.
  • Another organization operating in the Toronto area is using an adaptation of the name of the reputable mover TWO MEN AND A TRUCK®. The company in this image is NOT CAM member TWO MEN AND A TRUCK®.

The following companies have implied a relationship with the Canadian Association of Movers, either by displaying the CAM/ACD logo on their websites or by suggesting that they are CAM members or CAM-certified. These companies are NOT CAM members and we recommend that you carefully check their claims.

  • A number of companies in the Montreal area are fraudulently displaying the CAM logo on their websites and are NOT CAM members. Here are 2 of them: Montreal Movers Group and West Island Movers. Always verify the mover's credentials before hiring them.
  • Niagara Moving & Storage Inc. (Niagara Falls, Ontario)
  • Ali Movers

CAM recommends that you contact theBetter Business Bureau or the Canadian Association of Movers member directory to confirm that your mover is a trusted, reliable company and to avoid moving problems.

Here's a joint CAM/BBB press release as a caution to consumers: It’s National Moving Month: Over 700 complaints about movers and storage companies trigger consumer warning (April 30, 2019) (pdf). CAM President Nancy Irvine also did a widely-circulated radio interview with 980 CFPL (London, Ontario) which focused on using a trusted and reliable mover and what to expect when you move with a certified professional mover.

WMAR-2 Baltimore - The first of 12 people charged in a nationwide moving scam in July of 2018 has pleaded guilty. The movers were accused of defrauding, extorting, and stealing from around 900 customers. Read more: Man pleads guilty to role in nationwide moving scam. (January 27, 2020) NEW

The CBC News (Nova Scotia) issued a story about Big Boys Movers/Halifax Movers (NOT Big Boy Movers in St. John's, NL) and how the Movers deliver only half of family's belongings — and dump the rest. Here's the radio segment. Consumers need to validate their movers before hiring them. (June 6, 2019).

How to avoid fly-by-night moving companies. (April 30, 2019).

CBS News posted a story about how Florida is cracking down on movers accused of defrauding consumers: Moving company accused of holding customers' belongings hostage. (January 28, 2019).

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