Monday and Tuesday, November 22–23, 2004

• Speaker Presentations 
• Trade Show Exhibitors 
• Awards Dinner

 
Speaker Presentations

Monday, November 22, 2004, 9:00 am
Customer Satisfaction 

Dr. Glenn Marshall
CLS (the Americas) Corp.
25 Woodland Glen Drive,
Guelph, ON N1G 3N2
Tel: 519-836-3792
Fax: 519-341-9741
gmarshal@c-l-s.com

Monday, November 22, 2004, 1:30 pm
The Knowledge Revolution in Purchasing – The more you know, the better you buy 

Rod Sherkin, President
Propurchaser.com Inc.
67 Yonge Street, Suite 1001,
Toronto, ON
Tel: 416-760-8386
Rod.Sherkin@propurchaser.com

Monday, November 22, 2004, 2:30 pm
Update to the Federal Government’s Moving Contract 

Major Katherine Vigneau, Transportation Management 4
Directorate of Logistics Business Management
MGen George R. Pearkes Building, 101 Colonel By Drive
Ottawa, ON K1A 0K2
Tel: 613-995-7167
Fax: 613-995-2287
vigneau.km@forces.gc.ca

Monday, November 22, 2004, 3:30 pm
Workers’ Compensation – Safe Profit and Tuesday at 1:00 pm – Workers’ Compensation Seminar

Greg Sathmary,
Workers’ Compensation Training & Consulting Services
2218 McQuaig Street, Unit A,
Ottawa, ON K1H 7N9
Tel: 613-260-0600
Fax: 613-260-0619
gsathmary@industrialmediation.com

Tuesday, November 23, 2004, 9:00 am
Provincial Governments’ Approach to Consumer Protection 

Christopher Ferguson, Director, Marketplace Standards and Services Branch Ontario Ministry of Consumer and Business Services 250 Yonge Street, 32nd Floor, Toronto, ON M5B 2N5 Tel: 416-326-8598 Chris.Ferguson@cbs.gov.on.ca

Vishnu Kangalee, Manager, Consumer Services Bureau and Compliance Ontario Ministry of Consumer and Business Services 250 Yonge Street, 32nd Floor, Toronto, ON M5G 2N5 Tel: 416-326-8641 Vishnu.Kangalee@cbs.gov.on.ca

Tuesday, November 23, 2004, 10:15 am
Selecting and Financing your Vehicles 

John T. Murphy, Commercial Truck Sales Manager – Ontario Region
General Motors of Canada Limited
Mail Code: CA1-135-001, 1908 Colonel Sam Drive
Oshawa, ON L1H 8P7
Tel: 905-644-7285
john.t.murphy@gm.com