The Interdepartmental Committee’s (IDC) Letter of Interest of December 20, 2012, has raised several significant questions about its methodology and intent. The IDC has convened a meeting of interested parties in Ottawa on January 29.
CAM is interested and has been invited to attend. Ted LeLacheur and John Levi will attend. We need to know your opinions about the LOI prior to attending. Most of the industry’s concerns are pretty obvious stemming primarily from the single-factor pricing model.
Most of you have received some communications about this matter from your van lines. Please let us know what you think CAM should address to improve this process.
CAM has scheduled its 2013 Annual Conference for Friday to Sunday, October 4 to 6, 2013 in Vancouver. The conference schedule will follow previous models:
The host hotel will be the River Rock Casino Resort in Richmond. The hotel is served by Vancouver’s main rapid transit line with access from the airport and directly to downtown. And we have negotiated a really good rate.
The International Association of Movers’ conference will follow in downtown Vancouver Monday to Thursday, October 7 to 10, 2013. CAM members will receive the IAM member rate for attending. Information will follow.
Don’t miss the opportunity to attend two great events in one trip and to visit one of the world’s most beautiful cities!
IT’S CALLED 1-2-FREE!
CAM needs your help in our recruiting efforts. It’s a new initiative and it’s simple – recruit a new member and get a credit against next year’s membership fee.
The conditions are simple:
It’s easy! It’s simple! Help CAM make a difference.
CAM’s Marketing & Internet Committee has recommended improvement to CAM’s complaint-handling process – and our Board of Directors has approved it. The process requires that members resolve complaints in a timely fashion. This does not necessarily mean capitulating to unreasonable demands – just doing what you’ve promised by signing CAM’s Code of Ethics – providing “a complaint resolution process for consumers.”
The new procedure will be as follows:
It should also be noted that CAM makes no effort to resolve complaints against non-members. Instead, it records the complaint and refers the consumer to various agencies such as provincial ministries and the Better Business Bureau.
Both CAM and CFIB are working on our new relationship. Watch for a communiqué about the benefits shortly.
We have received links showing two of our less than reputable colleagues in action. We thought you’d be interested:
IF YOU HAVE NEWS THAT CANADA’S MOVING INDUSTRY SHOULD KNOW ABOUT, please let CAM know and we will include it in upcoming issues of this newsletter.