The Canadian Mover, CAM's magazine and directory, is scheduled to go to press on April 2. It's time to update your record with CAM and ensure that we have your latest contact information and the services you provide. Check out your listing in the last directory or online.
We have begun to source articles and information for the magazine. If you have any suggestions, please let us know ASAP.
Also, please check your accounts payable. Your membership may have expired and you may not be included in the upcoming issue. We look forward to hearing from you.
CAM’s Education Committee is looking for a few volunteers to provide input into our educational offerings:
Earlier this year, we did a survey to see what members wanted in a conference. The results indicated that the general format that we use for our conference should continue. A couple of the findings were:
The Conference Committee has reviewed members' comments and suggestions and will incorporate whatever value-added ideas are practical.
CAM met with Ontario's Ministry of Consumer Services to discuss the City of Toronto's proposal to license movers within the city. CAM's board of directors had mandated that any licensing of movers should include standards similar to those that CAM has in place for members.
In the CAM office, we have been dealing with a consumer complaint that could have been easily avoided by the mover. Simply put, the consumer had been promised free boxes. He had not been told that he would have to pick them up, or that there would be a fee if he wanted them delivered to him.
To our way of thinking, this was not a big issue except for the fact that the customer indicated that the salesman involved had not disclosed the full nature of what the free-boxes offer was.
We’re getting into the summer moving season and if your salesmen are trained to provide full information to the consumer (the basic principle of full disclosure), we will all save ourselves a lot of grief.
By the way, the consumer felt that nothing short of capital punishment was appropriate.
As an industry association, we find it very useful to know when various moving-industry groups are hosting conferences, seminars and events. We thought you might find the following list to be useful. We will be posting it to our website. If you know of any events that we have missed, please let us know and we'll add them to the list.
Betty Shields of Parkway Van Lines is promoting a walk on March 24 in honour of Jean Goulet, a long-time member of the moving industry. Jean has been suffering from ALS and appreciates the support of his fellow movers.
You can show your support of this effort through your participation on the walk and/or a contribution to the ALS Society of Ottawa. To participate in the walk, contact Jean’s old friends Betty Shields at 613-744-4781 or Steve Sharpe at 613-733-5132.
IF YOU HAVE NEWS THAT CANADA’S MOVING INDUSTRY SHOULD KNOW ABOUT, please let CAM know and we will include it in upcoming issues of this newsletter.