Movers' Edge, August, 1999

Are we growing?

CAM's membership has just edged past the year-end total for 1998 and there are still five months to go. Watch for upcoming programs designed to increase value of being a member of CAM and to increase membership.Attached you will find a copy of the latest companies who have joined CAM.

CAM’s 1999 Annual Conference

CAM's 1999 Annual Conference titled Tools for 2000, will be held at the Wyndham Bristol Place Hotel in Toronto on Monday and Tuesday, November 22-23, 1999. High-level speakers will present topics of interest to movers including training, information technology, moving methods and finance. The Annual General Meeting will be held at the Conference. At the AGM, we will take the opportunity to discuss CAM's direction for the future: movers' needs from a national association, training, consumer relations, and government relations. Please fax any suggestions you might have to the National Office for possible inclusion on the agenda.In conjunction with the 1999 Annual Conference, CAM will host a mini trade show for suppliers and the Allied Van Line agents group will hold its annual conference at the Bristol Place on November 19-20.

CAM’s Annual Golf Tournament

Wednesday, September 22, 1999 is the date for CAM’s annual golf tournament. It will be held at Cardinal Golf Club with tee-offs beginning at 10:30 AM. Watch for your flyer. Book your foursomes and tee-off times early. As in past years, there will be great golf, a fine meal, prizes, a silent auction of sports memorabilia and a chance to network with your fellow movers and suppliers.Don't miss it!

Consumer Relations

As mentioned in previous bulletins, the Better Business Bureau and the Ontario Department of Corporate and Consumer Affairs have been referring dissatisfied consumers as well as consumers looking for a mover to CAM's national office. CAM has been offering names of members in the area. We are now receiving several complaints a day with a few movers showing up more than once (no members), and are making referrals every day.Our discussions with the Better Business Bureau are ongoing. "How can CAM deal with consumer complaints directed at non-members?" will be one of the topics for an upcoming Board of Directors meeting on August 12.

Household Goods Carriers Liability - Quebec

Following up on the North American Van Lines query to the Ministry of Transport in Quebec, we have presented two further questions for clarification:

  1. Is the shipper a co-insurer in the instance of a major or total loss, wherein the loss is in excess of the declared value?
  2. In either case, i.e. the shipper declares an appropriate value to cover the total loss on a replacement cost basis, or when the shipper does not declare a value - in which case the carriers liability is on the "basis of the value of the property at the place and time of shipment", i.e. depreciated value - then what does the carrier charge the customer for these increased liabilities from the maximum of $0.60 per pound per article?

While the definitive answers were to be available on July 15, we will advise you of the results as soon as we find out.

Moving Consultants Course

The CCMO moving consultant's course from 1992 has been reviewed and is being updated to 1999 standards and conditions. It will ultimately form the stand-alone Canadian supplement to the American Moving and Storage Association's Certified Moving Consultant course.

Let us know about your events. We'll include them. Some news in this bulletin is specific to a single province. If you know of local legislation, let us know. If you would prefer this newsletter by e-mail, let us know.