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| The Business of Protecting Consumers MARY E. POWER, President & CEO, Council of Better Business BureausPresentation (pdf) | Emerging Trends Shaping  STEPHEN CRYNE, President & CEO, Canadian Employee Relocation Council Presentation (pdf) | |
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| Competing in The Age of More LORELLA DePIERI, President, Presentation (pdf) | Claims: A Moving Industry View JASON HOUNSELL, Director, Customer Service/Claim Settlements, Atlas Van Lines (Canada) Ltd. Presentation (pdf) | 
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| Canada’s Economy: Dealing with the Demographic Downshift TED MALLETT, Vice President and Chief Economist, Canadian Federation of Independent Business Presentation (pdf) | Moving is Not a Commodity DENIS FRAPPIER, Executive Vice President, AMJ Campbell Corporate Presentation (pdf) |