BOARD OF DIRECTORS CONFIRMS SCOTT HICKLING AS CHAIRMAN

In a short conference call, CAM’s Board of Directors unanimously confirmed Scott Hickling as chairman of CAM. Following Graham Acreman’s resignation, Scott replaces Graham to the end of Graham’s term in November.

CERTIFIED CANADIAN MOVER PROGRAM

Significant progress is being made on the Certified Canadian Mover Program. There are now 92 CAM members who are Certified Canadian Movers.

We are beginning to see the results of some of our promotions. CAM is receiving about 10 calls a day from consumers.

• Newspapers and other media are contacting CAM for comment on the status of moving in Canada.
• Many provincial departments of consumer affairs and Better Business Bureaus are referring queries and complaints to CAM as well as distributing our program flyer.
• Consumers are contacting CAM daily to find reputable movers in their areas and to register complaints.

The program is working. We know the referrals are going out to CAM members. We hope you are converting them into profitable moves.

BETTER BUSINESS BUREAU

Once again, the Better Business Bureau reports that for June 2004 movers were at the top of its inquiries and complaints listings. This activity at the BBB in turn has been generating calls to CAM for referrals to reputable movers (you) and complaints about disreputable movers (others).

CAM ESTABLISHES REPRESENTATION IN QUEBEC

CAM now has a representative in Quebec who can handle inquiries and complaints in French.

We will have a toll-free telephone and a fax line in place shortly. Watch for details.

CAM’S 8TH ANNUAL GOLF TOURNAMENT

CAM’s 8th annual golf tournament will be held on Tuesday, September 21, 2004. By popular request, we will be returning to the Cardinal Golf Club north of Toronto. Mark your calendars.

CAM’S ANNUAL CONFERENCE

CAM’s 2004 Annual Conference is in the early planning stages. We need your input.

The theme of the conference will be focused on improving your bottom line. We are looking for speakers who can present topics of interest to movers in revenue improvement or expense reduction. A few topics that have been suggested include:

• Sales management
• Vehicle selection and operation
• Productivity
• Administrative efficiency
• Purchasing management
• Efficient estimating
• Employee compensation management

Do you have any suggestions for topics or speakers that you would like to hear?

CANADIAN PROFESSIONAL MOVER COURSE

CAM’s Canadian Professional Mover course is a web-based modular course for providing new sales staff familiarity with the moving industry:

• Basic principles and terminology
• Local moving
• Long-distance moving within Canada
• Long-distance moves to USA and Mexico
• International moves
• Estimating
• Permanent storage
• Office moving