Bienvenue à l'Association canadienne des déménageurs au service de l'industrie canadienne du déménagement depuis 1969. | L’ACD est la seule association professionnelle au Canada représentant les entreprises de déménagement et d'entreposage.
It is important for you to understand CAM's role in handling complaints, before you complete and submit this form.
The Canadian Association of Movers (CAM) is a non-profit trade association. CAM does not dispense legal advice nor provide arbitration services. Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel. CAM is not a consumer advocate or consumer interest group.
This form collects information about your recent move complaint. In addition to collecting general information about your problem, it will also ask if you wish to provide more detailed information related to your move experience.
The detailed information will help us to learn more about the state of the moving industry in Canada, and specifically capture details to identify any behaviours, trends, and scope of issues that might exist. To answer the detailed questions, it's a good idea to get all records you have ready - emails, logs of phone calls and phone numbers, key dates related to your move, and any records of paperwork.
Note: if you choose to complete all of the questions in this form, it will take a while. Two important things for you to know: (1) your progress will be saved as you complete the form, and (2) you'll be able to download a copy of everything you enter in case you need to share it, or save it for your own records.
If it is relevant to your complaint and you've not already done so, please consider completing a Canada Revenue Agency (CRA) report. You may be asked for your CRA file number later in this form.
At the Canadian Association of Movers (a.k.a. 'We' or 'Us), data protection is a core pillar to our ability to achieve our goals. The information you provide to us will help document current practices in Canada's moving industry. The following notice provides you with information about how we process your personal information.
INFORMATION WE COLLECT
We collect the following personal information directly from you when you complete the intake form located on our site.
We do not collect any personal information indirectly through publicly-available sources or authorized third-parties.
Our web servers may also collect non-identifying information from your device, such as IP address, cookie preferences and other technical information necessary for the website experience to be as efficient as possible.
HOW WE USE YOUR INFORMATION
We will use your personal information as provided to create and manage a database of anyone negatively impacted by moving companies across Canada. The information will be analyzed at both the individual and aggregate level to identify possible trends, similarities between cases, and inform our strategic plan to offer better services and guidance to impacted people and relevant authorities.
It is important to note that we rely on various third-party service providers to operate efficiently. We have executed contractual agreements with the following service providers to only use the information for the purposes of providing us the necessary services. Currently, these service providers include:
- Google, for database management, hosting, and management of web content
HOW WE DISCLOSE YOUR INFORMATION
As part of the registration process, you can choose to opt-in whether you consent to our sharing of personal information with relevant government agencies, such as the Canada Revenue Agency, Competition Bureau Canada, provincial Consumer Rights Protection agencies, or other authorities with prosecution powers. You are able to update your consent at any time.
If you do not opt in, we will never disclose your personal information in identifiable format. All public reporting will be done at the aggregate level, taking care not to identify you specifically.
However, if we are required to respond to a lawful access request from law enforcement or government agencies responsible for moving company misconduct, we will notify you of such disclosure prior to the disclosure occurring.
YOUR ACCESS RIGHTS
When accessing the questionnaire, you are able to access, revise, download, and delete the information you provided as linked to your Google account.
If you have questions about our privacy practices, would like to make a formal access to personal information request, or would like to challenge our compliance with privacy practices, please contact the designated privacy official at admin[at]mover.net.
At this point, you just need to submit your information.
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PO Box 26004, RPO Churchill Mississauga, Ontario, L5L 5W7