Return back to Upcoming Educations Events page.

Here are some recordings to view of past moving industry-related educational events:

• Webinar Recording (November 2026) - Focus on Profitability:  Managing Fuel Costs - In the 3rd installment of our series on profitability, Peter McCullough of Raven Research will review strategies to improve fuel efficiency (miles per gallon/kilometres per litre) and procurement approaches to reduce cost per gallon/litre.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (September 2026) - Search Has Changed: What AI Means for Your Marketing - AI is changing the way people search, discover businesses, and make buying decisions, and it’s happening faster than most companies realize. In this presentation, we explored how platforms like ChatGPT, Google AI Overviews, Gemini, and other AI-powered search tools are reshaping the marketing landscape. We looked at what this shift means for SEO, paid advertising, content, brand visibility, and the traditional customer journey. More importantly, we broke down what businesses can do right now to adapt. You’ll learn how search behaviour is changing, why ranking on Google is no longer the only goal, and what it takes to become a brand that both search engines and AI platforms are more likely to recommend.  Whether you’re a business owner, marketing professional, or simply trying to understand where digital marketing is headed, this session will give you a practical look at the opportunities, challenges, and strategies emerging in the age of AI search.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (September 2026) - Focus on Profitability:  Asset Utilization - In the 2nd of our series on profitability, Peter McCullough of Raven Research will focus on how maximizing asset utilization can significantly reduce truck-related costs. A monthly truck payment becomes much more manageable when the asset is consistently in use.   We'll also discuss how available truck capacity can quietly impact profitability if not managed closely. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (May 2026) - Hiring to Termination Best Practices - Managing employees isn’t just about hiring the right people; it’s about handling every stage of the employment relationship in a way that protects your business and keeps you compliant. We’ll cover how to set yourself up for success with strong onboarding and clear employment contracts, what effective performance and conduct management looks like in practice, and how to approach difficult decisions, such as discipline and termination, in a legally sound way. Whether you’re building your team or managing ongoing people challenges, this session will give you a clear, practical framework to reduce risk and strengthen your HR practices day to day.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (May 2026) - Payment Processing Secrets Every Mover Should Know - Payment processing is one of the most misunderstood expenses for most businesses. Many movers unknowingly pay unnecessary fees and miss out on simple best practices to make major improvements in fees and workflow. Join Robert Dario of SoldiPays for key insights into the merchant services industry and practical strategies to help improve your business.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (May 2026) - Payment Processing Secrets Every Mover Should Know - Payment processing is one of the most misunderstood expenses for most businesses. Many movers unknowingly pay unnecessary fees and miss out on simple best practices to make major improvements in fees and workflow. Join Robert Dario of SoldiPays for key insights into the merchant services industry and practical strategies to help improve your business.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (April 2026) - How to Get Started With AI - Step into AI with confidence, not fear. This beginner-friendly session will break down what AI is, how it works in everyday tasks, and simple ways to start using it safely and effectively. Whether you’re nervous, confused, or just curious, this AI training webinar is designed to help you work smarter, not harder, with practical examples you can apply right away.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (March 2026) - The Employee Experience Playbook: What the Moving Industry Can Learn from the Last Tech Boom - Attracting and retaining quality employees in the moving industry is tough — demanding work, tight margins, and a commoditized market make it an uphill battle. But during the COVID-era tech boom, some companies learned to compete for talent not just with salary, but by treating the employee experience like a product. Asrai Porter - entrepreneur and AI and data consulting leader who successfully recruited and retained top software developers through one of the most challenging employment markets in software history - will share how those lessons can be put to work for your moving business.   To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (March 2026) - Winning the Chargeback Battle:  What Every Canadian Mover Needs to Know - Chargebacks can quietly drain profits and disrupt operations for moving companies. This webinar explains how chargebacks work in Canada, why movers are especially exposed, and what practical steps you can take to prevent disputes before they happen. Learn what card networks look for, what evidence actually wins cases, and how to reduce your chargeback ratio while protecting cash flow and customer trust.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (February 2026) - Digital Marketing - Unlock the full potential of digital marketing and get your business seen by thousands of new potential customers. This webinar covers the essential tools you need to build a successful strategy, including how to leverage Google, Bing, social media, email marketing, and online listings. We will guide you through the fundamentals of SEO, the difference between organic and paid traffic, and specifictechniques for reaching your target audience. By the end of this session, you will be equipped with simple, actionable steps to boost your brand’s visibility and drive real growth.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (February 2026) - Traditional Marketing - In today’s fast-paced digital world, it’s easy to forget the tried-and-true marketing methods that built the moving industry in the first place. This CAM webinar takes a step back to explore the power of traditional marketing — from word-of-mouth and radio spots to billboards, trade shows, vehicle wraps, and printed directories, amongst other tools. Discover how these foundational tools can still play a valuable role alongside your online efforts to strengthen your brand and reach new customers. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (January 2026) - Own vs Lease vs Rent - What's the Right Mix for Your Fleet?  - When it comes to keeping your trucks on the road, there’s no one-size-fits-all strategy. Should your company own its fleet, lease it, or rent as needed? The truth is, the best approach might be a combination of all three. Presenters Peter McCullough and Tyler Wachna discussed how to balance ownership, leasing, and rentals to maximize flexibility, manage costs, and match your operational goals and the key factors that influence each option—from financing and credit considerations for startups to long-term maintenance, insurance, and fleet planning.You’ll come away with practical insights to help you make smarter decisions about your rolling stock—no matter the size or stage of your business. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (September 2025) - Advanced Guide to Estimating (And How to Troubleshoot When We Miss) - Take your estimating skills to the next level. Peter McCullough of Raven Research will tackle the complexities of estimating multi-truck and multi-day jobs, focusing on both large residential moves (like two trucks and six crew members, or jobs requiring loading on one day and delivery on another) and office relocations, which often carry similar challenges. Learn practical strategies for: • Building accurate estimates for complex, multi-phase moves • Understanding how residential challenges translate to office moving scenarios • Navigating logistical variables that can turn a straightforward job into a multi-truck or multi-day project . Plus, we’ll dedicate time to customer service best practices for when estimates go wrong. Discover effective troubleshooting strategies, learn why starting from the cube sheet is critical, and see how to recover quickly and professionally when the numbers don’t work out as planned. This is your essential guide for making (and correcting) tricky estimates with confidence. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (June 2025) - Intermediate Estimating - In Beginners Estimating, folks learned and mastered the basics of estimating shipments by weight, cube, and time. But what about the trickier stuff that blows up your estimate? Think about packing fragile items, crating delicate paintings, or maneuvering a grand piano through tight spaces—these are the challenges that can derail even the best plans. Industry experts Peter McCullough and Nancy Irvine will guide you through Intermediate Estimating, tackling the complexities of "not-so-easily-cubed" household goods. This webinar is perfect for new estimators or folks that want a refresher as it will help you refine your skills and confidently handle the trickiest moving scenarios. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (June 2025) - Business Insurance for Movers - Discover key tips to ensure your insurance policy responds properly and items to be aware of from CAM’s newest insurance provider, Western Financial Group, during this one-hour session. This presentation included an overview of the 2025 insurance marketplace, key coverages you may need, and why it pays to insure to value. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (May 2025) - AI in Moving—Practical Use Cases - Explore how current off-the-shelf artificial intelligence tools can be a game changer for moving companies. This session introduced real-world AI applications–from analytics to content generation and automation. Ramiro Quiros of MovingTech.ai www.movingtech.ai will shared practical examples and actionable tips to help you implement AI solutions that improve decision-making and streamline operations. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (April 2025) - A Beginner's Guide to Estimating - A timely webinar for moving coordinators and estimators looking to understand and master the art of household goods surveying. This webinar will cover the key methods — cubic feet, weight, and hours — while providing essential tips on conversions and accurate planning. Whether you're new to the industry or refining your skills, this webinar will help you create reliable estimates with confidence. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (April 2025) - Moving Technology Landscape:  What is Out There to Digitalize Your Business - In this session, Ramiro Quiros will guide you through the latest off-the-shelf software solutions designed specifically for the moving industry.  Learn about the different types of software - from scheduling and logistics to customer management - and understand how these solutions can help you embark on your digital transformation journey. Gain practical insights into evaluating, selecting, and integrating these tools to streamline your business processes and drive efficiency.  Learn how these solutions work, what to look for when deciding on one, and how to onboard them.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (Jan 2025) - Building Effective Safety Training Programs - Ed Novoa of Infinit-I Workforce Solutions discusses the fundamental elements of a company-specific safety training program specific to the challenges of the transportation industry. Emphasis was placed on how online training can effectively communicate safety protocols and document training activities. Additionally, Ed reviewed a specific safety scenario and explored how to implement progressive discipline procedures to ensure compliance with safety standards.  Watch the 1 hour and 4 minute video here.
• Webinar Recording (Jan 2025) - Save Time and Money in 2025 with Virtual Estimates - You might be familiar with Ryan Gaus from LiveSwitch after attending the last couple of CAM Conferences. A few weeks ago, Ryan sat down with CAM President Nancy Irvine in a recorded session to demonstrate what LiveSwitch can do. In the video, Ryan discusses how moving company owners and operators can focus on saving time and making more money in 2025. Trusted by hundreds of moving companies, LiveSwitch provides the quickest and easiest way to conduct virtual estimates and leverage video to document activities before, during, and after the move. LiveSwitch Contact also allows moving companies to request video recordings, record videos and take photos on-site, embed video request forms on their website, and more. Plus, it works on any device and requires no software or downloads. Watch the 18-minute video here.
• Webinar Recording (Jan 2025) - Is International Moving Right For My Company? - You started out local, then went across provincial lines. Things got a bit more complicated when you started doing cross-border to the USA. Are you ready to go other countries? In the fourth of our series on business development, we explored the opportunity and challenges in shipping household goods internationally. We reviewed the different ways to ship overseas, including groupage versus less than container load (LCL) versus full container load (FCL) among other topics. To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (Sept 2024) - Is Cross-Border Moving Right For My Company? - You started out local and are now going across provincial lines. Piece of cake right? So you think you know enough to do cross-border moving? It isn’t the same. In this third of our series discussing growth opportunities, CAM2024 conference presenter Peter McCullough, Principal, Raven Research, will go over some of the finer points of providing relocation services to and from the United States.  To access this recording, go to the member’s only section of CAM’s website (scroll to ‘CAM Webinars’).
• Webinar Recording (May 2024) - Navigating the Transition: Insurance Insights for Long-Distance Moving - With moving pros – Peter McCullough, Principal, Raven Research and Christopher Webber, Team Lead – Transportation, NFP Canada.  As your business expands into long-distance moving operations, it's crucial to understand the implications this transition has on your insurance needs. With increased mileage comes increased risk, and protecting your assets and cargo becomes paramount. This webinar explores the risks associated with longer distances: • More miles = more risk … reviewing the 5 mileage breaks. • Asset prices … how more expensive equipment affects your premiums. • Deductibles … as your equipment changes from local assets to LD assets you should understand the different deductibles and how they affect your premiums. • What about cargo insurance? Does it need to change for long distance vs. local?  To access this recording, go to the member’s only section of CAM’s website (scroll to the bottom of the content page to ‘CAM Webinars’).  Run time is 29 minutes.
• Webinar Recording (May 2024) - US Import & Customs Clearance Expert Panel - Proper preparation, documentation and practical expectation setting can pave the way to a smoother clearance and delivery for your customer. On May 21st, IAM Member customs brokers and forwarders discussed some of the pitfalls to watch for and how to avoid them.  Run time about an hour.
• Recording (May 2024) - SafetyDriven, Trucking Safety Council of BC, Info Session - SafetyDriven works with BC Moving and Storage companies to help review and develop safety programs, get companies COR-certified and provide safety resources tailored to our industry. If you are in Moving and Storage, these services are at no additional cost! A short info session followed by a Q & A. Run time about 47 minutes.
• Recording (May 2024) - Talking Sales - As a follow up to his presentation at the CAM2023 conference, long time moving salespeople Larry Kruger (Customized Moving) and Nancy Irvine (President of the Canadian Association of Movers) chat about the state of sales and estimation in today's moving company. Run time 26:27 minutes.
• Webinar Recording (April 2024) - Is Long Distance Moving Right for My Moving Company? - Peter McCullough, Principal, Raven Research, a 25 year veteran industry man and successful business coach discusses with CAM members how to enter the long distance market strategically including considerations including: • electronic logging devices, • transportation compliance such as running authorities and IFTA, • single trip permits and PRP plates when you run out of province, charging by weight • a change into larger hauling equipment. To access this recording, go to the member’s only section of CAM’s website (scroll to the bottom of the content page to ‘CAM Webinars’).
• Webinar Recording - Fall in Love with AI – Simplifying AI and ChatGPT for Moving Companies - The International Association of Movers recently held an informative webinar on artificial intelligence in the moving world. In this one-hour webinar, panelists from around the world uncovered the mysteries of Artificial Intelligence (AI) and its impact on the moving industry and explored everything from basic AI concepts to practical applications of ChatGPT for moving companies. Thanks, IAM, for allowing us to share the link of the recording with our membership.
• Webinar Recording - Maximizing Efficiency and Customer Satisfaction: The Role of CRM Systems in Moving Companies - This recorded webinar will provide moving company owners with a comprehensive understanding of CRM (Customer Relationship Management) system basics and how using a Moving CRM can enhance customer satisfaction, improve operational efficiency, and empower data-driven decisions. Adarsh Dattani, CEO at Movegistics, and James Hatfield, CRO at LiveSwitch, a CAM member, outline best practices and practical strategies to transform your business.
• 5-Part Series - Moving America 2024 - 2025 - This is a recording of a 5-part series on what Americans expect from their moving experience. The 5 sessions include: why they move, how they find you, what they're willing to pay more for and services you should offer - sponsored by Supermove.
• Video podcast - Ins & Out of Commercial Moving - An episode of Humans of Moving features Thomas Anderson, VP Commercial Sales at RCS Moving - sponsored by Supermove.
• Video podcast - Cracking the Code to Social Media - An episode of Humans of Moving features Michelle Cordero, Head of Social Media at JK Moving - sponsored by Supermove.