Moving Seniors Safely

Moving Seniors Safely Week from March 25 - 31, 2024

Older Canadians on the move often have special concerns that can complicate the moving process.   Their moves can require decisions around downsizing, DIY packing or hiring the job out, making sure they've hired the right mover, and so much more.  


Recognizing that there’s a lack of knowledge and awareness about many of the pitfalls of moving – be they financial, emotional, or physical – the Canadian Association of Movers (CAM) and the Canadian Association of Retired Persons (CARP) team up the last week in March to present “Moving Seniors Safely Week.” This event is designed to provide education and tools to help not only older Canadians, but their adult children and friends, make informed decisions about their moves.


Read the joint CAM-CARP press release on 2023's Moving Seniors Safely Week initiative.


Moving Seniors Safely Week 2023

Q&A with CARP & CAM!

CARP and CAM sat down on March 30, 2023, to discuss everything moving and fielded your questions.  

Click here for the recording

(22 min. presentation/ 48 min. run time with questions)

The presentation notes follow below.


Scams Target Seniors

Moving scams - what you need to know

Moving scams are on the rise in Canada and seniors are being targeted. Nancy Irvine, President of the Canadian Association of Movers talks with Toronto lawyer Rocco Scocco about the anatomy of the rise of these scams, how he got involved and is taking on these unlawful companies and what help is now available for victims as a result of his dogged determination. Here's a three-part interview, total length is 34.21 minutes.


Global News - March 25, 2022: Seniors in N.S., across Canada, targeted in growing number of ‘devastating’ scams

Canadian Association of Retired Persons (CARP) and RCMP warn seniors of various scams that are targeted toward older Canadians - of which only 30% are being reported.


“This was the biggest mistake I have ever made in my life, literally, and it was a really costly mistake,” says Kathleen Finlay, who hired a moving company that advertised specifically for seniors to move all of their family’s belongings. After being satisfied with the initial estimated cost the company provided her, Finlay said she was severely overcharged and had her items held hostage. Hear more of her story by clicking here.  


Carefully Consider Who's Moving You

Choosing the right mover can avoid serious emotional stress and inflated financial costs to you and your family.  Don’t trust your family’s treasured belongings to some part-time guys with a weekend rental van or someone you've never met off the internet.  Hiring a professional mover is a smart decision that saves you time and effort while providing the best protection for your household goods or business assets.  Protect your peace of mind with a trusted, accredited member of the Canadian Association of Movers.


The most important element in moving is finding a mover you can trust – and you can trust the members of the Canadian Association of Movers to treat you fairly and deliver the services you've been promised.


CAM mover members:

  • have sufficient insurance to cover your goods in their care;
  • workers’ compensation coverage to ensure you’re not liable for injuries to workers that may occur in your home;
  • are in compliance with the GST/HST requirements of the Canada Revenue Agency;
  • are rated highly by consumer agencies;
  • have invested in personnel, equipment, and facilities to serve you professionally;
  • are not telemarketers, scammers, or thieves.  They are certified professional movers who are located in your marketplace – not at a remote computer terminal perhaps outside the country;
  • include some of Canada's top independent movers as well as major van lines and their agents – brand names you know. And for those you may not know, CAM validates all members for reputation and professionalism; and
  • abide by a code of ethics.

We have helped Industry Canada develop guidelines for movers and we consult regularly with the media, the Better Business Bureau, law enforcement, and provincial consumer protection agencies about the moving industry.  CAM strives every day to help consumers make safe choices.  Read more on why it's wise to hire a professional mover.


Find a Professional Mover

Search for a mover by choosing the type of move and providing your location.


Make a Plan

Moving is stressful.  There’s no doubt about it.  To reduce your stress, it’s important to get an early start on preparing for your move and staying organized.  We have created a checklist that can help you with that.  Simply click on a calendar date that you are thinking of moving and voila!  A personalized checklist will be created for you.  If you don’t know a specific date, choose some day during that month in order to have a list form.

Click here to access the check list.


Tip Sheets - Moving

Here are few tip sheets to help you plan for and have a successful move. More can be found on the Moving Tips page.


Tip Sheets - Downsizing & Decluttering

We know, we know … having to part with cherished items you have had around your home for 30 – 40 years (or longer) is not easy – especially as no one wants them, nor understands what they meant to you. You can’t take it all with you when you move and tough choices are going to have to be made.  Here is an excellent resource from Comfort Life that will help guide you with reducing your belongings, to fit a smaller living space (simply called decluttering) and on downsizing your home, so you can enjoy a simpler lifestyle.


Special offer for you!

Whether you are going through a major downsize or simply decluttering, CAM members, 1-800-GOT-JUNK? are happy to help make your move much easier by getting any unwanted items out of your way. Just show them what you need to get rid of, and the team at 1-800-GOT-JUNK? will take care of the rest so you can focus on your move. All you have to do is point!


And you can save 10% on Junk Removal with code CAM10 when you book online or by calling 1-866-995-5865.



Something in the Way We Move

with Nancy Irvine
(run time: 24:36 min)

View Video

Is this your first time moving or you haven't moved in a long time?

The Canadian Association of Movers has put together a 25 minute video that gives an overview of different types of moves, packing options, and most importantly, how to find a mover and what to ask them so you get a proper quote and inspection of your belongings.


The Complexities of Moving Seniors Safely (2022)

with Nancy Irvine & Brett Ford
(run time: 22:18 min)

View video

When older Canadians have to move - either closer to family, to get out of a large multi-level home to a one-level location, or require transitioning to a special care facility, amongst many other scenarios, the preparation for move day can be very stressful and challenging, especially if they have lived in their home for decades. CAM President Nancy Irvine has a great conversation with CAM Member Brett Ford who specializes in seniors moves. Their discussion includes moving in general, what a mover does, the need for a "quarterback" to help manage the move, moving into long care homes and retirement homes and COVID considerations, and moving scams that target seniors.


Secret trackers and hidden cameras expose how some movers can be ripping you off

with CBC Marketplace
(run time: 22:00 min)

View CBC episode

Read article

March 4, 2022 - In this episode, David Common CBC Marketplace went undercover to expose a group of moving companies offering low quotes, then charging customers higher prices based on inflated weight estimates. The episode featured Toronto lawyer Rocco Scocco (who has been instrumental in getting media and legal attention for moving scams) as well as CAM President Nancy Irvine.

This program led to the Toronto Police Service investigating the parent company Move Me Again and its multiple aliases and raiding their warehouse in June 2022.


Inside the police raid

with CBC Marketplace
(run time: 21:00 min)

View CBC episode

Read article

November 4, 2022 - David Common revisits customers from the last investigation and meets a new customer as she's reunited with her belongings. And wait until you see the dramatic footage of the arrests and Marketplace's attempt to get answers from company bosses as they're released on bail.  As the list of charges grows to the hundreds, Marketplace takes you inside the bust.   

This episode includes CBC’s exclusive access to the police raid on June 24, 2022. Canadian Association of Movers was there too - assisting police with identifying and reuniting victims with their stolen belongings.  If you are moving … this is must-watch TV that can save you thousands of dollars. 

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Moving Seniors Safely