The Personal Information Protection and Electronic Documents Act (PIPEDA) (Government of Canada) came into effect on January 1, 2004. It is intended to ensure that businesses and associations protect the personal information they collect. Any information a consumer provides to the Canadian Association of Movers in making an enquiry, obtaining a referral or lodging a complaint may be shared with other appropriate parties interested in the matter. Other parties may include, but are not limited to, a mover, a van line, the Better Business Bureau, Industry Canada, provincial and/or federal government agencies and CAM’s Board of Directors.


At the Canadian Association of Movers, CAM, and mover.net (a.k.a. ‘We’ or ‘Us’), data protection is a core pillar to our ability to achieve our goals. The information you provide to us will help in advancing Canada's moving industry by promoting good business practices and reputable moving partners. The following notice provides you with information about how we process your personal information.

Information We Collect

We collect the following personal information directly from you when you complete any forms located on our site.

  • Name (as you provide it)
  • E-mail Address (s)
  • Address
  • Phone Number (s)

We do not collect any personal information indirectly through publicly available sources or authorized third parties.

Our web servers may also collect non-identifying information from your device, such as IP address, cookie preferences and other technical information necessary for the website experience to be as efficient as possible.

How We Use Your Information

We will use your personal information as provided to learn about existing practices and collect feedback concerning moving companies across Canada. The information will be analyzed at both the individual and aggregate level to identify possible trends, similarities between experiences, and inform our strategic plan to offer better services and guidance to our members and partners, and assist enforcement authorities as defined below with their investigations. 

It is important to note that we rely on various third-party service providers to operate efficiently. We have executed contractual agreements with the following service providers to only use the information for the purposes of providing us the necessary administrative services. Currently, these service providers include:

  • Smartt Inc. (Burnaby, BC) 

How We Disclose Your Information

We may publish information on our website, social media channels and other promotional material that could identify you by name and your image. 

We do not rent or sell any personal information provided to us.

We may share personal and aggregate information with enforcement authorities upon request. These authorities include relevant government agencies, such as the Canada Revenue Agency, Competition Bureau Canada, provincial Consumer Rights Protection agencies, or other authorities with prosecution powers.

However, if we are required to respond to a lawful access request from law enforcement or government agencies responsible for moving company misconduct, we will notify you of such requests prior to the disclosure occurring.

Your Access Rights

You may request access to the personal information held by us for review and correction by contacting the CAM administration.


If you have questions about our privacy practices, would like to make a formal access to personal information request, or would like to challenge our compliance with privacy practices, please contact the designated privacy official at admin[at]mover.net.