We offer valuable information for movers and consumers, including the latest news from the government. Updated daily.
The Canadian Association Movers (CAM) and its 400 members, are committed to everyone’s health and safety during this extraordinary time. CAM has been in regular contact with its members since the end of January with updates and allaying concerns about conducting business. Moving and warehouse storage are considered essential services. While most of our members are open, some have made the difficult decision to temporarily suspend their operations. To find a certified, professional mover near you, visit CAM's home page to access our mover search function.
- Find Advice for Movers - Emergency Relief & Practical Operations Advice
- Find Advice for Consumers - Practical Tips, Media Stories and FAQs
- Find Health Information
Update: May 29, 2020
Updates remain on this page for about a week. Please refer to one of the sections above for recent updates. Thanks to our members who are sending us real-time updates to help keep everyone informed!
*new* CERC webinar: Economic Update: Impact of COVID Pandemic for Relocation
The COVID pandemic has inflicted a devastating blow to the global economy, including Canada. Millions are unemployed, deficits are rising and household debt is a growing concern. Join the panel of economic experts from across Canada as they discuss the next phase, the road to recovery, and the impact on the employee relocation industry. This is the first in a three-part series of CERC webinars during the month of June that will examine the economic, geo-political and impact of COVID and what it means to future of the relocation industry. June 4, 2020 2:00-3:00 pm ET. $20 with all registration fees going to Food Banks Canada. For more information, or to register, click here.
*new* Dollies and Boxes Unlimited is now offering PPE
Dollies and Boxes Unlimited is now offering Personal Protective Equipment (PPE). You will find some of the most effective and sought-after physical distancing supplies your business needs on a daily basis. (May 2020)
Stay informed, stay connected:
For the latest and most up-to-date information on the novel coronavirus, visit the Government of Canada's webpage at www.canada.ca/coronavirus or call the coronavirus information line at 1-833-784-4397.
Frequently Asked Questions & General Advice
CAM and the moving industry are equally concerned about the spread of the coronavirus during any step of the move process, particularly as our busy season approaches. We have to protect our customers, our crews and coworkers, and be especially mindful of the vulnerable sector or our community – the elderly and those with health deficiencies that make them more susceptible to viruses.
CAM continues to closely monitor COVID-19 and the response from all health agencies, as well as the Canadian government, as they provide updates on the latest developments with respect to this virus. We are closely monitoring the risks faced by our moving crews and staff whether it be at the office, in public gatherings, in our trucks, or at the customer’s residence or worksite.
Remember, movers are open for business! Keep in touch with your clients and remind people on social media that you can help them plan their move now, so they’re ready when it’s time.
Ontario, Quebec and British Columbia have officially ruled that movers and companies that supply warehousing and moving supplies are deemed essential services. Whether or not a company is open is based on their individual business model. Please check with your local companies to see if they are open. To find a certified, professional mover near you, visit CAM's home page to access our mover search function.
According to the Canadian Self Storage Association, self-Storage has NOT been officially declared an essential business at this time. The CSSA is seeking clarification on their status and hope to have further information on their ability to continue business shortly. Movers that use self-storage services will need to contact their service-provider for details.
Moving Locally? – Moving services have been reduced. You may find that some companies are limiting the number of crews in a truck to 2 men and may have two trucks show up at your home. Please make sure you understand how your move will operate, so there are no surprises on move day. Have a look at the consumer tips in our COVID Consumer Information to help you plan.
Moving a longer distance? – Moving services have been reduced. Continue communicating with your mover regarding delivery times as there may be a delay due to demand. Read our moving information on how to plan for this relocation.
Moving into an apartment or office building? Connect with the building manager to confirm their protocols regarding entry into the building and elevator use at this time. Make sure that you communicate clearly with your movers, so as to not cause delays or last minute alterations that could affect your moving price.
Moving to or from the USA? – Moving services have been reduced. On March 21st, Canada and the U.S. closed the border. The border remains closed until at least June 21, 2020. Only essential or urgent travel is being permitted as well as the transit of goods. Cross-border household goods transportation is "business as usual" and household movers are not being restricted. However, be absolutely clear of the paperwork and your permit requirements you will need to make sure you can get across the border. Without proper paperwork, moving companies cannot take the goods across.
Reports from some of our members indicate that they've had no problems crossing the border. However, most US cities have some form of restrictions, so make sure you work with your moving company to see how that affects your move. Also communicate with your mover regarding delivery times as there may be a delay due to demand.
If you are paying in $CAD, the final charge will be based on the current rate of the dollar, which is fluctuating at this time.
On April 14th, the Public Health Agency of Canada (PHAC) issued a news release to update Canada's mandatory requirements for travellers entering Canada. The Order came into force one minute after midnight on April 15, 2020. "Certain persons who cross the border regularly to ensure the continued flow of goods and essential services, or individuals who receive or provide other essential services to Canadians, are exempt from the requirements to quarantine themselves, as long as they do not have symptoms of COVID-19 upon entry in Canada." Furthermore, "persons exempt from mandatory quarantine are still required to wear an appropriate mask or face covering upon entry into Canada and while in transit, and should otherwise respect the intent of the Order to minimize the spread of COVID-19 in Canada." Customers moving across the border into Canada are subject Canada's mandatory 14-day quarantine so they should plan accordingly for the receipt of their household goods. Further to the PHAC announcement that all essential workers crossing the Canada-U.S. border — including truck drivers — must wear a non-medical mask or face covering, Transport Canada is offering additional guidance for vehicle operators who wear face coverings to help minimize the spread of COVID-19.
Moving internationally? – Moving restrictions are in place. All countries have some form of restrictions in place and thus there are unique challenges being experienced with their shipments. If customers have not yet arrived, or are in self isolation, many of our members are offering bonded storage until the customers are able to clear customs and receive their shipments. As well, many of our members are offering to keep the shipments in storage in Canada for the time being because the situation is so fluid and it is unknown what implications can be experienced at the destination. It is critical that customers keep in touch with their movers at this time.
Here’s an interesting map that shows the effect COVID-19 currently has on the global relocation industry.
The Canadian Association of Movers (CAM) is a non-profit trade association that does not dispense legal or business advice. Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel. Issues related to the coronavirus are evolving rapidly and what may be accurate today could be outdated tomorrow.