Movers are not licenced in Canada, which means, by and large, the moving industry does not have a lot of rules and regulations to abide by. Once they did; but in the mid 1980s, the Canadian government deregulated the industry by reducing the standards for moving companies thus eliminating much of the protection of consumers against scam operators.
Conditions of Carriage
The transportation of household goods is governed separately by each of the 10 provinces and three territories in Canada. These include Conditions of Carriage which are binding rules and regulations spelled out in a carrier's contract of carriage (or in the carrier's tariff).
Most Canadian provinces regulate the storage of goods. Below is a list of the various acts that govern warehousing, including storage, liens, receipts, etc. Prince Edward Island, Quebec and Saskatchewan currently do not regulate in this area.
There still exist some federal and provincial consumer protection regulations which protect consumers on moves that happen within the same province or across the country and that define the rights and responsibilities of consumers and household goods carriers (movers).
In Canada, consumer complaints are regulated by different levels of government, as well as non-government organizations. Finding the right place to direct your complaint is not always easy, but understanding your rights as a consumer is an important part of the complaint filing process.
You will find links to the websites of federal, provincial and territorial offices responsible for consumer affairs and the consumer protection legislation they enforce here.
Here is Ontario's consumer protection legislation.
- Consumer Protection Act (Ontario) Part II – Consumer Rights and Warranties – especially S. 10 – Estimates Part III – Unfair Practices Part IV – Rights and Obligations Respecting Specific Consumer Right