The Canadian Association of Movers is interested in hearing about your moving experience. Maybe your move didn't go as well as expected, with lost or damaged goods, late delivery and a higher cost than quoted.
You can register a complaint about a moving company with CAM. If the mover is a CAM member, we will try to facilitate a resolution. If the mover is not a CAM member, we're sorry but CAM will not get directly involved in the situation.
Before you register a complaint with CAM, please read this.
The Canadian Association of Movers (CAM) is a non-profit trade association that does not dispense legal advice. Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel.
As CAM is not a government agency, we do not have the authority to order refunds or reimbursements for damages, force a settlement or to demand any type of compensatory payment from your mover. Although our members have agreed to meet our standards set out in our code of ethics, this does not represent a guarantee by CAM of their performance; however, we have the option to remove movers from our membership that no longer meet our standards.
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Important! Consumers are facing delays and additional costs
July 22, 2021 *update* While all below is still applies as we improve our vaccination rate and weave in and out of restrictions, the moving industry is under tremendous pressure this moving season with unprecedented demand, challenges with accessing moving materials (due to supply chain delays) and, like every industry in the world, labour shortages. You may not be able to book a credible moving company on a specific date. CAM recommends that you book your mover early and remain in contact with your chosen moving company on a regular basis so you can be apprised of any changes to your moving plan.