Complaints

Complaints
Complaints

The Canadian Association of Movers is interested in hearing about your moving experience. Maybe your move didn't go as well as expected, with lost or damaged goods, late delivery and a higher cost than quoted.

You can register a complaint about a moving company with CAM. If the mover is a CAM member, we will try to facilitate a resolution. If the mover is not a CAM member, we're sorry but CAM will not get directly involved in the situation.

Before you register a complaint with CAM, please read this.

The Canadian Association of Movers (CAM) is a non-profit trade association that does not dispense legal advice. Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel.

As CAM is not a government agency, we do not have the authority to order refunds or reimbursements for damages, force a settlement or to demand any type of compensatory payment from your mover. Although our members have agreed to meet our standards set out in our code of ethics, this does not represent a guarantee by CAM of their performance; however, we have the option to remove movers from our membership that no longer meet our standards.

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