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To register a complaint regarding a recent move, please COMPLETE the following form.

This form should be completed by the person whose goods were moved.

If the mover is a CAM member, CAM will:

  1. Record the complaint.
  2. Act as a facilitator and provide contact information as appropriate.
  3. Refer the matter to the mover for resolution and response.
  4. If appropriate, refer the matter to the affiliated van line for resolution and response.
  5. Advise the consumer of action taken on the consumer’s behalf and responses received.
  6. If appropriate, refer the matter to an independent body, like the BBB, for arbitration.

If the mover is not a CAM member, CAM will NOT contact the mover, but will:

  1. Record the complaint, to warn other consumers.
  2. Recommend an appropriate course of action.
  3. Provide contact information for governmental consumer agencies and the Better Business Bureau (as best we can).

The Canadian Association of Movers (CAM) is a non-profit trade association that does not dispense legal advice nor provide arbitration services.  Any ideas, concepts, or theories that are discussed should be reviewed by your own legal counsel.

Complainant
Multiple names/individuals are acceptable.
Address
If you aren't from Canada or the U.S, please add your country here instead
Mover
What was the address of the moving company you hired?
If you aren't from Canada or the U.S, please add your country here instead
As applicable.
Why did you select the mover you hired?
 Check all that apply.
Date of Move (Scheduled)
If your delivery date was stated as "the week of", then enter the last date in that week here. If none provided, leave blank.
If your delivery date was stated as "the week of", then enter the last date in that week here. If none provided, leave blank.
Actual (If different from scheduled)
If uncertain, please use your closest estimated date. If your goods have not been delivered, please leave this blank.
How was your moving rate calculated?
If using Other, please provide as much detail as possible. Please reflect the price in Canadian Dollars (CAD).